Should this text be a phone call?

Should this text be a phone call?

The question few of us ask, but all of us should consider: should this be a text or a phone call?

How do you know when your text should actually be a phone call? And vice versa? There is nothing worse than getting a lengthy text and then coming up with an equally detailed response. When discussing serious matters via text, here are a few questions to help you decide whether or not to just pick up the phone.

Do you have to scroll to read your entire text? Is your text so long that it won’t fit in a singular screenshot?

If yes, then it should be a phone call. Period. No exceptions. Do not be that person.

If no, then depending on the subject matter, a text is probably safe.

Is a new issue being brought up for the first time?

If yes, then pick up the phone. It’s really hard to spring a new, possibly heated, discussion onto someone via text, They might be busy and not see it until later. They might read your tone the wrong way or vice versa. And it’s hard to type out responses when emotions are running hot. Schedule a phone call and talk it out.

If not, then a text is probably a good idea to start. If you’re not discussing something new, but instead clarifying or talking further about a pre-established topic, it’s likely that everyone has had a chance to share their major thoughts and receive full context. A phone call might be needed if texts become scrollable (as stated above).

Are you apologizing for something?

If yes, then it should be a phone call. Apologizing always deserves to be done in person or over the phone, no matter how small. It shows complete humility and will likely be better received than a text.

If no, then depending on the subject matter, a text is probably safe.

Are you checking in on a struggling friend?

If yes, then a text is perfect. Phone calls can be overwhelming and the grieving friend will feel obligated to call you back. Send a text that includes the message “No need to reply to this”. They may be receiving countless messages and phone calls, especially if they are grieving. Show you care by sending a text, but take the burden of responsibility off of your friend and they will appreciate it immensely.

If no, then depending on the subject matter, a text is probably safe.

Are you texting someone at an appropriate time?

If yes, then a text is probably safe.

If no, then perhaps no text or phone call at all. If it’s 4 am their time or you know they’re at work, then hold off on communicating with them until a more appropriate time. No one likes waking up and seeing a missed text or phone call at 7 am. Unless it’s urgent, give them a minute.

Are you sharing sensitive information about another person?

If yes, then a phone call is your best bet. If you’re discussing troubles you have with work or with a coworker, or you’re sharing a troubling experience you had with someone, it’s best to have a phone call and avoid a paper trail. Texts can be shared or accidentally seen, but a phone call is more private.

If no, then depending on the subject matter, a text is probably safe.

Does your text need an immediate response?

If yes, then state that in your text and follow up with a phone call.

If no, then depending on the subject matter, a text is probably safe.